Module 11 - Dealing With Customers

29 July 2009

Dealing With Fraudulent Transactions

Dealing With Fraudulent Transactions

The sad fact is, that once you start selling online you will inevitably come up against fraudulent transactions and its important to know how to recognise and deal with them. Depending on what industry your in will depend on how many fraudulent transaction you receive – when I sold Plasma TVs they were almost daily and I only got caught out once in 2 years thanks to the information I am about to share with you.

18 September 2009

Beware Of Dangerous Phishing Emails

Beware Of Dangerous Phishing Emails

As we all know Phishing emails are rife and many people receive daily fake emails from banks, Paypal, Ebay credit card companies you name it but occassionally you will also get and email from someone asking to buy your products. As a newbie you may get excited that a foreign company is interested in buying from you but 9 times out of 10 it will be a scammer looking to rip you off.

18 September 2009

Providing Great Customer Service

Providing Great Customer Service

Customers are the life blood of business and it is very important you provide the best customer experience possible to enjoy the fruits of repeat business and a great reputation in your market. If you are starting out selling online whilst working in a full or part time job you need to be organised so that you can effectively deal with customers.